Returns & Refund Policy

Last updated: 25 October 2026

At HULAMART, we want you to be satisfied with your purchase. This Returns & Refund Policy explains how to return products, request an exchange, and receive a refund.

This policy applies to orders delivered within the United Kingdom. Nothing in this policy affects your statutory rights under UK consumer law.

1. Our 30-Day Return Policy

You may request a return within 30 days of receiving your order if you change your mind.

To qualify for a change-of-mind return, the product must be unused and in new condition, with its original packaging and included accessories where applicable. You may handle and inspect a product as reasonably necessary to establish its nature, characteristics and functioning.

Certain products may be excluded from change-of-mind returns where an applicable legal exception applies, including certain personalised goods, perishable products and sealed goods unsuitable for return for health or hygiene reasons once unsealed.

This 30-day policy is additional to your statutory rights. Your legal rights concerning faulty, damaged, incorrectly supplied or misdescribed goods remain unaffected.

2. How to Request a Return

To request a return, please email us at:

kabir.hulam@gmail.com

Please include:

• Your order number.

• The name of the product you wish to return.

• The reason for your return.

Please contact us before sending any product back. We will confirm the return instructions and the appropriate return destination.

Do not send products to an unconfirmed address.

3. Return Shipping Costs and Return Labels

Customers are responsible for arranging and paying for return shipping for eligible change-of-mind returns. HULAMART does not provide free return labels for change-of-mind returns. Customers must contact us at kabir.hulam@gmail.com before returning a product to receive return instructions and the correct return address.

For faulty, damaged, incorrectly supplied or misdescribed products, please contact us so we can arrange an appropriate solution in accordance with applicable UK consumer law. Return shipping costs will be handled in accordance with your statutory rights.

Please do not send products to an unconfirmed return address.

4. Condition of Returned Products

For change-of-mind returns under our 30-day policy, products should be returned unused and in new condition, with their original packaging and included accessories where applicable.

If a product has been handled beyond what is reasonably necessary to inspect it, we may be entitled to deduct an amount for any resulting reduction in value where permitted by law.

These condition requirements do not remove your statutory rights regarding faulty or otherwise non-conforming products.

5. Faulty, Damaged or Incorrect Products

If your order arrives faulty, damaged, incorrect or not as described, please contact us at kabir.hulam@gmail.com.

Please provide your order number and a description of the issue. Photographs may help us assess the problem.

We will review your request and explain the available remedies, which may include a refund, replacement, repair or other remedy required by applicable consumer law.

Your statutory rights apply independently of our voluntary 30-day change-of-mind return policy.

6. Exchanges

HULAMART accepts exchange requests for eligible products within 30 days of delivery, subject to stock availability.

To request an exchange, email kabir.hulam@gmail.com with your order number, the product you wish to exchange and your preferred replacement product.

Products returned for a change-of-mind exchange should be unused and in new condition, with their original packaging and included accessories where applicable.

A replacement product is subject to availability. If the requested product is unavailable, we will contact you to discuss the available options.

We provide a free prepaid return label for eligible exchanges. If an exchange cannot be completed, you may be offered an alternative resolution in accordance with this policy and your statutory rights.

7. Refunds and Processing Time

Once we receive your returned product and confirm that a refund is due, we aim to process your refund within 5 days.

Refunds will normally be issued to the original payment method unless otherwise agreed.

For eligible change-of-mind cancellations under applicable UK consumer law, we will refund the standard outbound delivery charge where required by law. Additional charges paid for a more expensive delivery option may not be refundable where the law permits this.

Where applicable, we may wait until the returned goods have been received or you have provided evidence that they have been sent back, whichever occurs first, before issuing a statutory cancellation refund.

Our five-day processing target does not extend or reduce any statutory deadline that applies to your refund. The time taken for funds to appear in your account may depend on your payment provider.

8. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible at kabir.hulam@gmail.com, including your order number.

We cannot guarantee cancellation once an order has been processed or dispatched. If your order has already been dispatched, you may still be able to exercise your cancellation rights under applicable UK consumer law or request a return under our 30-day policy.

9. Contact Us

If you have any questions about returns, exchanges or refunds, please contact us:

Store name: HULAMART
Email: kabir.hulam@gmail.com
Phone: +44 7393 025372
Customer support hours: Monday to Friday, 09:00–18:00 UK time.

We aim to respond to enquiries within 1–2 business days.

Your statutory consumer rights remain unaffected by this policy.